Refund Policy

Refund Policy for Trace Of You

1. Overview
We specialise in creating unique, personalised jewellery pieces. Due to the custom nature of our products, refunds are limited and subject to the conditions below. This policy complies with UK Consumer Rights Act 2015.

2. Your Statutory Rights
Nothing in this policy affects your statutory rights under UK law. If an item is faulty, not as described, or does not meet its intended purpose, you are entitled to a full refund, repair, or replacement in accordance with the Consumer Rights Act.

3. Eligibility for Refunds

• Refunds are only available for items that are faulty, damaged on arrival, or incorrect due to our error.

• Personalised or engraved items cannot be refunded unless defective.

• Requests must be made within [14 days] of delivery, with proof of purchase.

4. Non-Refundable Items

• Custom-made jewellery (including engraved or bespoke designs).

• Earrings (for hygiene reasons).

• Sale or clearance items.

5. Resizing & Repairs

• Our resin jewellery cannot be resized due to the nature of the material.

• We do not offer repairs on any items.

6. Process for Refunds

• Contact us at [email/phone] with your order details and photos of the item.

• Once approved, return the item in its original packaging.

• Refunds will be issued to your original payment method within [7 days] after inspection.

7. Shipping Costs

• Customers are responsible for return shipping costs.

• Original shipping charges are non-refundable.

8. Exchanges & Store Credit

• If you change your mind on the product before we have started to create it, we may offer store credit or the option to change to a different product. You must contact us before we receive your collection kit back.  We can not issue credits or change of product if notice is received afterwards.