Frequently asked questions
Resin is a versatile synthetic material often derived from plant sources or produced through chemical processes that create a durable and glossy finish. At Trace Of You, we employ high-quality resin to craft and enhance a variety of personalized and unique products. The resin used in our products is known for its strength, clarity, and ability to capture intricate details, ensuring each item not only looks stunning but also withstands the test of time. This commitment to using premium materials like resin reflects our dedication to providing exceptional and lasting creations for our customers.
Yes, at Trace Of You, we offer a variety of color options to ensure our products meet your preferences and fit your style. With your Collection Kit, you will have the opportunity to select from a range of available colors, each carefully curated to match our brand's aesthetic and high-quality standards.
Once you place an order, you can expect to receive your collection kit within 2-4 business days. We prioritize timely deliveries and ensure that each kit is carefully prepared and dispatched promptly to provide you with the best service experience possible. Should there be any delays or issues, our customer support team is readily available to assist you and provide updates on your order status.
Yes, but only if you have not yet returned your collection kit. We can not change sizes after we have received your collection kit as our bespoke jewellery crafting process will have started. Please ensure that you choose the correct ring size at the product page, if you are unsure select ring sizer to measure at home.
