top of page

Terms & Conditions

Terms & Conditions for Trace Of You

1. Introduction
Welcome to Trace Of You. By using our website and purchasing products, you agree to these Terms & Conditions. Please read them carefully before placing an order.

2. About Us
Trace Of You, operates this website. Contact us at [email/phone].

3. Use of Website

  • You agree not to misuse our website or engage in fraudulent activity.

  • All content is owned by Trace Of You and may not be copied without permission.

4. Products & Pricing

  • All prices are in GBP and include VAT where applicable.

  • We reserve the right to change prices and product details without notice.

5. Orders & Payment

  • Orders are confirmed via email after purchase.

  • We accept all major UK Cards.

  • PayPal and other payment providers may have their own terms.

5a. Ring Size Availability 

When you place an order, you are requesting a specific ring size. Please note that we do not keep ring blanks in stock; each blank is ordered from our UK-based family-run manufacturer after you confirm your size.

While we work hard to fulfil every request, occasionally your chosen size may be unavailable from our supplier. If this happens, we will:

  • Offer you alternative options (such as a similar style or material), or

  • Provide a full refund with no additional charges.

Your satisfaction is our priority, and we will contact you promptly if your requested size cannot be sourced.

6. Shipping Policy

  • Delivery times are estimates and may vary.

  • We ship to the UK only.

  • Customers are responsible for providing accurate delivery details and size/ bespoke requests.

7. Refund Policy

  • Refunds are only available for items that are faulty, damaged on arrival, or incorrect due to our error.

  • Personalised or engraved items cannot be refunded unless defective.

  • Resin jewellery cannot be resized, and we do not offer repairs.

  • Full details are in our [Refund Policy page].

​

9. UK Consumer Rights
Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015. If an item is faulty or not as described, you are entitled to a refund or replacement.

10. Privacy & GDPR Compliance

  • We collect and process personal data (such as name, address, email, payment details) only for the purpose of fulfilling your order and providing customer support.

  • Your data is processed lawfully under Article 6(1)(b) of GDPR (performance of a contract).

  • We do not share your data with third parties except payment processors and delivery partners necessary for order fulfilment.

  • You have the right to:

    • Access your data

    • Request correction or deletion

    • Withdraw consent for marketing communications

  • For full details, please see our Privacy Policy.

  • Contact us at [email] for any data-related requests.

11. Limitation of Liability
We are not liable for indirect or consequential losses. Our liability is limited to the value of the product purchased.

12. Governing Law
These Terms are governed by the laws of England and Wales.

bottom of page